We analyzed 205 U.S. job descriptions from 92 employers for Customer Success & Support roles. The most requested skills were Excel (14%), PowerPoint (9%) and Project management (9%).
Updated November 7, 2026, using job descriptions collected since October 8, 2026. Shares show how many of the sampled descriptions mention a skill, so a low share can still be a firm requirement in the roles that list it. We sample a limited number of descriptions per employer so that no single company dominates, and we only report figures backed by several employers. Advertised pay comes from a different group of roles than H1B filings, so the two are not directly comparable.